1)      Phoenix Way Car Dealership Limited is authorised and regulated by the Financial Conduct Authority, FRN: 787085. All finance is subject to status and income. Written quotation on request. We act as a credit broker not a lender. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers

 2)      It is our intention to provide a high level of service at all times.  However if you have reason to make a complaint about our service you should contact Phoenix Way Car Dealership Limited at Unit 69 Phoenix Way, Phoenix Distribution Park, Hounslow, Middlesex, TW5 9NB. If we are unable to resolve your complaint satisfactorily, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS).  Further information is available by calling the FOS on 0845 080 1800 or at http://www.financial-ombudsman.org.uk